cv669 Privacy Policy

1Introduction

cv669 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the cv669 Platform at cv669.io. This Privacy Policy sets out, in plain and precise English, how we collect personal data from players based in Bangladesh and elsewhere, why we collect it, the legal bases on which we rely to process it, how long we retain it, and the rights available to you as a data subject.

cv669 operates a comprehensive online betting and gaming platform serving Bangladeshi players, with all transactions denominated in Bangladeshi Taka (৳). Given the financial and identity-sensitive nature of our services, data protection is not an afterthought — it is integral to how we operate. We apply privacy-by-design principles across our systems and processes.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. If you have any question about how your data is handled at any point, contact us at [email protected].

2Data Controller

For the purposes of applicable data protection law, cv669 is the data controller responsible for personal data collected through the cv669 Platform. As data controller, cv669 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is lawful, fair, and transparent.

All data protection queries, access requests, and complaints should be directed to the cv669 Data Protection contact in writing via email at [email protected]. We will acknowledge receipt within 5 business days and aim to resolve all data-related queries within 30 calendar days.

3Data We Collect

cv669 collects the following categories of personal data from players:

4How We Collect Data

cv669 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, placing a Wager, or contacting our support team.
• Automated technologies: Technical and Usage Data collected automatically via cookies, web beacons, server logs, and similar tracking technologies each time you access the cv669 Platform.
• Third-party sources: Identity verification agencies and fraud prevention databases that we consult to confirm your identity and assess risk; payment processors (bKash, Nagad, Rocket, Upay) that provide transaction confirmation data; game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) that return game session logs.

5Legal Bases for Processing

cv669 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to register your Account, accept your bets, process ৳ Taka payments, and deliver the services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other applicable legal or regulatory duties.
• Legitimate interests: Processing carried out for cv669's legitimate business interests — including fraud detection, security monitoring, Platform improvement, and responsible gaming enforcement — where those interests are not overridden by your fundamental rights.
• Consent: Processing of your data for direct marketing communications, where we will always obtain your explicit opt-in consent before sending promotional messages. You may withdraw this consent at any time by updating your Account preferences or contacting [email protected].

6How We Use Your Data

cv669 uses your personal data for the following specific purposes:

• Creating and managing your cv669 Account, including authentication and Account security.
• Processing ৳ Taka deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.
• Verifying your identity and age (21+) in compliance with KYC and AML standards.
• Detecting, investigating, and preventing fraud, bonus abuse, prohibited betting activities, and money laundering.
• Personalising the Platform experience, including surfacing relevant cricket betting markets (BPL, IPL, T20, Bangladesh Tigers), slot titles, and live casino game recommendations.
• Operating responsible gaming tools including deposit limits, session timers, and self-exclusion — see our Responsible Gaming page for full details.
• Sending account-critical communications (deposit confirmations, withdrawal notifications, security alerts, Terms & Conditions update notices).
• Sending promotional communications about bonuses, tournaments, and seasonal offers (e.g., Eid, BPL season promotions) — only where you have provided consent.
• Improving the Platform through analysis of Usage Data and conducting internal research and analytics.
• Complying with applicable legal obligations and cooperating with law enforcement or regulatory authorities where lawfully required.

7Data Sharing and Disclosure

7.1 We do not sell your data. cv669 will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

7.2 Service providers. cv669 shares personal data with carefully selected third-party processors who assist in delivering the Platform's services. All processors are contractually bound to handle your data securely and only for the purposes specified by cv669. These processors include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank — to process ৳ Taka transactions.
• Identity verification and KYC providers — to confirm player identity and age.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe — to deliver casino and slot game content and resolve game disputes.
• IT infrastructure and cloud service providers — to host and maintain Platform systems.
• Customer support platform providers — to manage player communications.
• Analytics providers — to help us understand Platform usage patterns (data is aggregated and anonymised where possible).

7.3 Legal and regulatory disclosure. cv669 may disclose personal data to law enforcement agencies, financial intelligence units (including the Bangladesh Financial Intelligence Unit — BFIU), regulatory bodies, or courts where we are legally required or permitted to do so, including in connection with investigations of financial crime or fraud.

7.4 Business transfers. In the event of a merger, acquisition, or sale of all or part of cv669's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any changes to this Privacy Policy.

8International Data Transfers

cv669's primary operations serve Bangladeshi players. However, some of our third-party service providers — including game studios and cloud infrastructure partners — may process data on servers located outside Bangladesh. Where personal data is transferred internationally, cv669 ensures that appropriate safeguards are in place, such as contractual clauses that impose data protection standards equivalent to those applied within cv669's own systems.

By registering an Account with cv669, you acknowledge and consent to the transfer of your personal data to third-party processors outside your country of residence, subject to the safeguards described in this section.

9Data Retention

cv669 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. The following retention periods apply as a general guide:

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

10Cookies and Tracking

cv669 uses cookies and similar tracking technologies to operate the Platform, enhance security, and improve the player experience. The following categories of cookies are used:

• Essential cookies: Strictly necessary to operate the Platform, maintain your login session, and ensure transaction security. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where players encounter difficulties. This data helps us improve the Platform over time.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorised access attempts, and bot traffic.

You may manage or disable non-essential cookies through your web browser settings at any time. Please be aware that disabling certain categories of cookies may limit the functionality of the cv669 Platform. cv669 does not use third-party advertising or retargeting cookies.

11Security Measures

cv669 takes data security seriously and has implemented the following technical and organisational measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Data encryption at rest for sensitive data including identity documents and financial records stored on our servers.
• Role-based access control (RBAC) ensuring that only authorised cv669 personnel can access personal data, limited strictly to what is required for their role.
• Multi-factor authentication for internal systems used by cv669 staff.
• Regular security audits and penetration testing of Platform infrastructure.
• Intrusion detection systems monitoring for anomalous activity 24 hours a day, 7 days a week.
• Incident response procedures to ensure that any personal data breach is identified, contained, and reported promptly.

12Your Rights

As a player whose personal data is processed by cv669, you hold the following rights. To exercise any of these rights, contact cv669 in writing at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of access: You may request a copy of the personal data cv669 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You can also update many details directly via your Account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations (see Section 9). Note that AML and KYC data cannot be deleted within mandatory retention windows.
• Right to restriction of processing: You may request that cv669 temporarily suspend the processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) covering data you have provided directly to cv669.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case cv669 will assess whether its legitimate interests are overridden by your rights.
• Rights related to automated decision-making: You have the right to request human review of any consequential automated decision affecting your Account (see Section 6).
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your Account settings or by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

13Children and Minors

The cv669 Platform is strictly for adults aged 21 and above. cv669 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered Account belongs to a person under 21, we will immediately suspend the Account, void any associated Wagers, and delete or anonymise all personal data associated with the underage Account to the extent permitted by law.

If you are a parent or guardian and believe that a minor in your care has registered a cv669 Account or provided personal data to the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

14Third-Party Links

The cv669 Platform may contain references to third-party game providers and payment services. While we take care to work only with reputable partners, cv669 is not responsible for the privacy practices of third-party platforms or services. Once you leave the cv669 Platform — for example, by accessing your bKash or Nagad app to complete a deposit — you are subject to the privacy policy of that third-party provider.

We encourage you to review the privacy policies of any third-party service you use in connection with your cv669 Account. cv669 does not endorse and is not responsible for the content, privacy policies, or practices of any third-party sites or services.

15Changes to This Policy

cv669 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, industry standards, or our data processing practices. Material changes will be communicated to registered players via the Platform and/or via their registered email address, with a minimum notice period of 7 days before the updated Policy takes effect.

The effective date at the top of this document will be updated each time this Policy is revised. Your continued use of the cv669 Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the Platform and contact [email protected] to initiate Account closure.

We recommend reviewing this Privacy Policy periodically to stay informed about how cv669 protects your personal data. All previous versions of this Policy are available upon request by contacting [email protected].

16Contact Us

For any privacy-related queries, data rights requests, or complaints regarding cv669's handling of your personal data, please contact our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Query" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Language: English
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days

cv669 is committed to resolving all privacy queries and data rights requests in good faith. If you remain dissatisfied with our response, you retain the right to escalate your complaint to a competent supervisory authority or seek independent legal advice.